ASSESSMENT : PROBLEM SCENARIO

ENTREPRENEUR #2

I look over my mother's business last year. Ten years ago, she started a bakery specializing in all thing chocolate-cookies,cakes, brownies and pies. My mother is adamant about keeping the business true to the original standard, customers always come first and they should receive more than the best. In running this business, i'm finding it difficult to uphold mom's standard. Customers constantly change their orders at the last minute and they come to the bakery after hours my clean-up time expecting the on-the-spot service they received from my mom. I am considering explaining to customer that i am the new owner and there are new rules. Customers are important but so is my time, Once an order is placed it is final-- co changes. Also i need to open and close during posted hours, without exception is this is a good idea?

https://drive.google.com/file/d/1UVZ3TOgatm1QitoZ6prRiAFYWiwba9Vz/view